Responsible for designing and developing IT systems to meet customer needs. Utilize technical knowledge and experience to design, implement, and maintain reliable and secure IT systems. Provide technical support and troubleshooting while collaborating with other departments to ensure successful business objectives. Develop and maintain relationships with customers, partners, and vendors to ensure successful project outcomes.

Responsible for managing and maintaining web hosting infrastructure and services. Duties include troubleshooting issues, configuring and deploying new systems, monitoring performance, and optimizing server performance. Responsible for ensuring that servers are secure, reliable, and up to date with the latest software versions.

Responsible for providing technical support to maintain and improve datacenter infrastructure's reliability, performance, and security. Duties include troubleshooting hardware and software problems, installing, configuring, and upgrading hardware and software components.

Manage the PC service center and all day-to-day operations. Interview customers to identify the root of computer issues, document all problems, and make recommendations on PC repairs and overall health. Perform technical services in-store as well as in customers' businesses. I led a team to meet weekly and monthly goals and achieved an impressive 140% year-over-year tech service sales growth.

Managed all technical End User related issues for a 300-seat enterprise environment, resulting in a 70% reduction in issue resolution time. Additionally, I built and administered the network, file server, Peachtree accounting data server, print server, and backup server for the Human Resources and Accounting departments.